We at One-Cart want your online experience to be enjoyable, simple and successful.
Please review our policies and procedures and let us know if you have any questions or concerns by contacting us using our online form.
Payment & Shipping Times
We accept most credit card/debit cards. Most orders are shipped from Mainland UK on the same day if received before 5 pm and we have the item in stock. If the item you have ordered is out of stock we will contact you and let you know the lead time on your purchase normally 3-7 days.
We do not ship on A Sunday or Local/Public Holidays.
Customers must allow 20 working days for delivery before we will reship or refund orders.
In the unlikely event that any items in your order are unavailable for immediate shipment the item(s) will be shipped immediately once back in stock with no additional shipping charges.
Refunds and Re-shipments
If you have ordered items from us that you no longer need, want or unhappy with please contact us to arrange your refund and returning the item.
We accept non faulty items back from our customers within 14 days of delivery however the items must be in a condition that would be suitable for the item to be resold. The item should not be personalized and be in their original packaging.
Any items that you return due to being faulty will be refunded in full including the delivery charge. The refund will be issued once we have inspected the item/s, you will be notified via e-mail of when you should expect the refund. Customers must allow 18 working days before we refund your order or ship a replacement for the faulty item. We aim to complete all refund processes within 14 working days.
Any orders returned after 14 days are not entitled to any refund.
For refunds you must return your order to the address we would provide you when requested, refunds will be store credit only.
We accept the following credit cards: Visa, MasterCard, Maestro cards and Visa debit cards
PayPal and Apple Pay
On-line orders can be paid by debit / credit card / PayPal / Apple Pay
Free Shipping to UK, USA & Canada.
You'll receive an e-mail confirming receipt of your order to the e-mail address you provided. We reserve the right to decline any order. All orders are accepted subject to our Terms and Conditions.
If orders are placed after 5pm then the order will be dispatched the following day.
If a parcel is lost/undelivered please advise us as soon as possible so we can inform our courier of the missing parcel.